Can I see who on the team has already been in contact with influencers?

In influencer marketing, clarity and timing are key. When multiple team members are working across several campaigns, it’s easy to lose track of who contacted whom—and when. Without a centralized system, teams risk sending duplicate messages or making conflicting offers. That not only wastes time but can also confuse or frustrate the influencer. The IROIN® Influencer Marketing Suite offers a practical solution to this challenge.

Learn how to track communication in the IROIN® Influencer Marketing Suite

The IROIN® Influencer Marketing Suite allows you to track which team members have already communicated with a specific influencer. This feature is especially helpful for avoiding duplicate contacts, optimizing collaboration, and leveraging existing relationships efficiently. This way, you can ensure your team works in coordination and avoids valuable time being lost due to unnecessary repetition or misleading agreements. Here's how to use this overview and the benefits it offers.

View communication in the influencer profile

An influencer's profile provides a complete overview of all previous email correspondence. To do so, navigate to the portfolio, select the profile of the desired creator, and click on the email icon. This will take you directly to the message history.

There, you'll see which team members have interacted with the influencer, including the names and times of the last messages sent—similar to the overview in the Messages module. This transparency helps you understand the current status of communication and ensure all team members are always informed. You can also see whether a colleague has already made a request or reached an agreement, avoiding duplication of effort.

Messaging: Incoming and outgoing messages

Both sent and received messages are visible within the communication log, giving you a full context of the conversation. This clarity ensures no one steps in unaware of past discussions and helps maintain a professional and consistent communication flow with influencers.

Review past campaigns

In addition to communication, you can also see which campaigns the influencer has already been involved in on the same profile. This section lists previous projects, allowing you to evaluate the success of the collaboration – for example, based on reach or engagement rates. This allows you to decide whether the influencer is suitable for further engagement and to make optimizations for future campaigns, such as adjusting the content strategy. This way, you can build on previous experiences and improve your planning.

Practical tips for using this feature

Before sending any message, check the profile history to avoid overlaps
If a colleague has already been in contact, align internally to maintain a consistent approach
Use past campaign data to guide planning and influencer selection
Encourage team members to document their outreach in the Suite immediately for full transparency

Ensure consistency and quality across your team

To make the most of this feature, establish internal guidelines for communication tracking. For example, require all influencer outreach to be logged, and schedule periodic reviews to keep records up to date. This will help you maintain clarity even as your team or number of campaigns grows.