What to do if you receive an error message when sending emails?

If you receive an error message when sending a message in the IROIN® Influencer Marketing Suite, there could be several reasons. Common causes include connection issues, missing permissions, or a temporary system error. With the right steps, you can usually resolve the issue quickly and continue communicating with influencers smoothly. Here's how to troubleshoot sending issues and get support.

First steps to troubleshoot

Start by checking your internet connection, as stable access is essential. A brief outage can block message sending, so make sure you're connected to the network. Next, check your message settings: Are the recipient and sender entered correctly? Missing or incorrect information can lead to errors. Also, read the error message carefully, as it often contains clues to the cause. Write down the exact wording of the message to search for specific solutions. A useful tip is to manually save your message before sending it—this ensures no text is lost if the sending fails. You can also try a test send to a different recipient or with slightly adjusted settings to narrow down possible sources of error.

Support from the Customer Success Team

If the issue persists, contact the IROIN® Customer Success Team. The experts will review the incident in detail and help you quickly identify the cause. They can also identify and resolve technical issues on the platform side if these are the reason for the error message. Contact the team via the support area in the IROIN® Suite and provide the exact wording of the error message and a description of the problem. Thanks to the stable infrastructure of the IROIN® Influencer Marketing Suite and the comprehensive support of the team, delivery issues can usually be resolved quickly. This allows you to continue communicating with influencers without major interruptions and ensure that your campaigns run effectively and smoothly.